Supplier Terms and Conditions

This Agreement is made between Sunita Shahi, an individual sole trader in the Republic of Cyprus operating under the registered business name THAKURI BRAND, business name registration number EE 62992 α, with business address at Agiou Ioanni 4, 2nd Floor, Apartment/Office 103, 3016 Limassol, Cyprus, and using the SATHUN Global trademark and brand for the Platform (the Operator, we, us or the Platform), and the professional seller accepting it (the Supplier). The SATHUN Global trademark application, number 96940, was accepted for publication by the Cyprus Intellectual Property Section, subject to the applicable opposition and registration process.

By registering, listing a product or continuing to use Supplier services after the effective date, the Supplier confirms acceptance of this Agreement and that its representative has authority to bind it. The Customer Terms, Privacy Policy, prohibited-products rules, commission schedule and applicable Platform policies form part of the contractual framework.

The Platform provides online intermediation, hosting, search, ordering, communication and payment-facilitation services. It may also provide promotional, reporting or customer-support tools. The Operator does not purchase the Supplier’s inventory and is not the seller, manufacturer, importer or distributor of the Supplier’s products unless expressly agreed in writing for a specific transaction.

The Supplier is an independent business and the sole seller of its goods. It is not an employee, partner, franchisee or general agent of the Operator and may not bind the Operator. Each Sales Contract is made directly between the Supplier and the Buyer identified in the order.

The Supplier is responsible for licences, taxes, product receipts and invoices, consumer law, product safety, fulfilment, delivery, returns, guarantees, recalls, refunds and after-sales service. Platform assistance does not transfer these responsibilities to the Operator.

Before activation, listing products or receiving payouts, the Supplier must successfully complete the Platform’s supplier-verification process. The Supplier must provide complete, accurate, current and authentic information and documents appropriate to its legal form and country, including: its legal and trading names; business, company or sole-trader registration certificate and registration number; registered and operating addresses; verified email address and telephone number; valid government-issued identification for the Supplier or authorised representative; evidence of authority to act; beneficial ownership information where applicable; tax identification and VAT, GST or equivalent registration where applicable; and bank or payment-account details held in the Supplier’s or registered business’s name.

The Platform may also require proof of address, bank-account ownership, licences, permits, product-safety documentation, certificates of conformity, trademark or brand authorisations, supplier invoices, evidence of product origin and any other information reasonably necessary to verify the Supplier, its products or its authority to sell them.

The Supplier authorises the Platform to verify submitted information through official business and professional registers, issuing authorities, payment service providers including Stripe, identity-verification providers and other lawful and reliable sources. The Platform may contact the Supplier, its bank, a document issuer or another relevant authority where legally permitted. Verification may include electronic, documentary, database, video or manual checks.

The Platform may apply enhanced due diligence where risk indicators arise, including inconsistencies between documents and account information, unverifiable addresses, unusual payment instructions, high-risk products, suspected impersonation, counterfeit goods, abnormal transaction patterns, complaints, chargebacks or activity associated with fraud, sanctions, money laundering or other unlawful conduct. The Supplier must promptly provide any additional evidence requested.

Verification is continuous. The Supplier must notify the Platform without delay of any change to its identity, ownership, registration, address, tax status, authorised representatives, licences, bank account or other material information. The Platform may require periodic re-verification or renewed documents and may conduct additional checks at any time.

Until verification is completed to the Platform’s reasonable satisfaction, the Platform may refuse activation, restrict listings, prevent sales or delay payouts. If information is false, forged, misleading, incomplete, expired, inconsistent or cannot reasonably be verified, or if fraud or other unlawful activity is suspected, the Platform may reject the application, suspend or terminate the account, remove listings, cancel or refund affected orders, withhold or delay payouts to the extent permitted by law, preserve relevant evidence and report the matter to Stripe, financial institutions, regulators, law-enforcement bodies or other competent authorities.

The Supplier remains fully responsible for its identity, business, products, listings and conduct. Approval, verification or any Verified Supplier label confirms only that the Platform’s applicable checks were completed at the relevant time. It is not a guarantee, endorsement or warranty of the Supplier, its financial standing, its products or the successful performance of any Sales Contract.

The Supplier is responsible for activity under its account, must protect credentials, restrict access to authorised personnel and notify the Platform immediately of suspected compromise. The Supplier must cooperate with reasonable security, fraud-prevention and compliance controls.

Every listing must be accurate, complete, current and non-misleading. It must include the genuine price, availability, characteristics, composition, dimensions, origin where required, warnings, instructions, manufacturer and EU responsible-person details where applicable, identifiers and representative images.

Each Supplier must offer both retail and wholesale purchasing options through the Platform. A Supplier may not register, activate, list products or continue selling as retail-only or wholesale-only. Each product listing must display both a retail price and a wholesale price or wholesale pricing structure. The Supplier must clearly state minimum order quantities, Buyer eligibility, tiered pricing and any other conditions attached to wholesale purchases. Failure to maintain both options is a material breach and may result in the listing or Supplier account being restricted or suspended until corrected.

The Supplier determines its prices but must comply with competition, consumer, tax and pricing laws. Stock levels and dispatch times must be maintained with reasonable accuracy.

Illegal, stolen, counterfeit, unsafe or recalled products, products infringing third-party rights, weapons, illegal drugs and items listed in the Platform’s prohibited-products policy may not be offered.

Regulated products, including food, cosmetics, supplements, electrical goods, children’s goods, alcohol and medical devices, may be listed only where the Supplier proves compliance with all licensing, safety, labelling and selling requirements in each destination country.

The Supplier may sell only safe and compliant goods and must maintain all required technical documentation, declarations of conformity, CE marking where applicable, traceability records, warnings and economic-operator information.

The Supplier must immediately report suspected unsafe, non-compliant or recalled goods, stop sales, notify Buyers, organise corrective action or recall and meet the associated costs to the extent responsible. The Platform may immediately remove listings, suspend sales, assist recalls, notify authorities and refund Buyers where authorised or required.

The Supplier authorises the Platform to transmit orders and communications on its behalf. An order is an offer from the Buyer. The Supplier must accept or reject it in accordance with the order flow and may not cancel accepted orders without a valid reason.

A separate Sales Contract exists between the Supplier and the Buyer. The Supplier must provide all legally required pre-contract information and comply with the Customer Terms and product-specific commitments displayed when the order is placed.

The Supplier must process orders promptly, dispatch on time, use suitable packaging, provide valid tracking where applicable and not substitute goods without Buyer consent. It is responsible for loss, delay or damage to the extent provided by law and the Sales Contract.

The Supplier must handle questions, cancellations, withdrawals, complaints and defective products professionally and within Platform and statutory deadlines. It must respond to a refund or remedy request within [2] business days. Failure to respond may permit Platform intervention.

The Supplier must honour all applicable withdrawal rights, statutory guarantees and remedies. It must accept valid returns, bear costs where the law requires, and provide repair, replacement, price reduction or refund as applicable. A commercial warranty may not replace or misrepresent statutory rights.

The Supplier authorises the Platform to transmit return notices and, where permitted under this Agreement and payment arrangements, to facilitate or issue refunds on the Supplier’s behalf.

No Supplier registration fee will be charged during the first six months following the Supplier’s initial activation date. The registration fee during that period is zero. This waiver applies only to the registration fee and does not waive sales commission, payment-processing fees, optional-service fees, VAT or other amounts expressly disclosed before use.

After the initial six-month period, any registration or subscription fee will be communicated to the Supplier in advance on a durable medium, together with the date on which it takes effect. The Supplier may terminate before the change takes effect if it does not accept the new fee, subject to applicable law and this Agreement.

The Supplier pays a sales commission of 6% on each completed wholesale sale and 11% on each completed retail sale, calculated on [COMMISSION CALCULATION BASE]. These commissions apply separately from payment-processing fees and agreed optional-service charges. VAT will be added to Platform fees only if and when legally applicable. The applicable fee schedule and calculation method must be available to the Supplier on a durable medium before the relevant charge applies.

Buyer payments are processed by Stripe. The Supplier appoints the relevant payment service provider, and where required the Platform as a limited collection agent, to receive and allocate Buyer payments in accordance with the payment arrangements. The Operator does not itself provide regulated payment services or hold client money unless appropriately licensed.

Net proceeds are paid on [PAYOUT CYCLE], after deduction of commission, fees, refunds, chargebacks, Supplier liabilities, tax withholding and other contractually due amounts. The Platform or payment service provider may proportionately delay payouts or maintain a reserve for fraud, chargeback, refund, breach or regulatory risk. The measure will be reviewed and released when its reason ends.

The Supplier is financially responsible for refunds, returns, chargebacks and claims arising from its products or fulfilment, except to the extent caused by the Operator’s independent breach. The Platform may request evidence, issue or facilitate a refund under the Supplier’s authorisation, and deduct or set off the amount and associated fees against current or future Supplier proceeds.

The Supplier must cooperate promptly in chargeback defence and must not seek double recovery from a Buyer.

The Supplier is responsible for correctly calculating, collecting, reporting and paying VAT, sales taxes, duties and other charges except where law makes the Platform liable. For cross-border shipments, it must supply accurate customs descriptions, values, origin and codes and disclose whether duties and import taxes are prepaid or payable by the recipient.

The Supplier issues the legally required receipt or invoice to the Buyer. The Operator issues the appropriate invoice or statement to the Supplier for commission and Platform services. The Supplier authorises collection, verification and disclosure of identity and transaction information to authorities where required, including digital-platform reporting obligations.

The Supplier retains rights in its content but grants the Operator a worldwide, non-exclusive, royalty-free licence for the duration of this Agreement and a reasonable wind-down period to host, reproduce, translate, format, display, distribute and promote that content for operating and marketing the Platform.

The Supplier warrants that listings, images, brands and other content are accurate, lawful and authorised and do not infringe third-party rights. It must promptly address substantiated infringement notices.

The Platform may rank listings using parameters disclosed in the Supplier interface or Customer Terms, including relevance, price, availability, delivery time, listing quality, reviews, service history and paid promotion. Paid placement will be identified where required.

The Supplier must not create, purchase, manipulate, coerce or suppress reviews. It may invite genuine reviews only through lawful and non-misleading methods.

The Supplier may process Buyer data only to fulfil orders, provide service, meet legal guarantees and retain mandatory records. It must implement appropriate security and comply with applicable data-protection law. Independent marketing requires a separate lawful basis and any required consent.

Each party must protect non-public commercial, technical and personal information received from the other and use it only for this Agreement, except where disclosure is required by law.

The Supplier must maintain records reasonably necessary to demonstrate compliance, order fulfilment, product traceability, refunds and taxes, and provide them promptly when lawfully requested. The Platform may monitor performance, investigate complaints and fraud, test listings, and disclose information to authorities or payment partners where required.

The Platform may restrict a listing, payout or account for breach, safety risk, fraud, repeated poor performance, authority request or protection of Users. Reasons, proportionality, notice and appeal options will be provided where required by applicable law.

Either party may terminate on [30] days’ written notice unless another agreed period applies. The Platform may terminate immediately for serious or repeated breach, illegality, urgent safety or regulatory risk, insolvency, fraud or abuse. Pending orders, refunds, guarantees, data duties and financial liabilities survive termination.

To the fullest lawful extent, the Supplier indemnifies the Operator against third-party claims, losses, reasonable professional costs and regulatory penalties arising from the Supplier’s products, listings, breach of law or this Agreement, unsafe or defective goods, intellectual-property infringement, tax default or failure to fulfil orders.

The indemnity does not apply to the extent caused by the Operator’s fraud, gross negligence or independent breach and does not restrict any Buyer’s mandatory rights.

Nothing excludes liability that cannot legally be excluded, including fraud, gross negligence, death or personal injury caused by negligence and other non-excludable duties.

To the maximum lawful extent, the Operator is not liable for indirect or consequential loss or loss of profit, revenue, data, reputation or opportunity. The Operator’s aggregate liability to the Supplier arising in any 12-month period is limited to the greater of [EUR X] or the fees paid or payable by the Supplier to the Operator during that period, except where limitation is prohibited.

The Operator may maintain, secure, update and develop the Platform. It may amend this Agreement for legal, regulatory, security, operational or business-model reasons. Material changes will be notified on a durable medium within the notice period required by applicable law. The Supplier may terminate before the effective date where such a right applies.

Neither party is liable for delay or failure caused by events outside reasonable control, including natural disaster, war, widespread network failure, cyberattack, epidemic, third-party industrial action, government measure or transport disruption. The affected party must notify the other where practicable and take reasonable steps to mitigate consequences.

Supplier complaints may be submitted to shahisunita264@gmail.com with relevant account, listing or order details. The Platform will operate any legally required internal complaint-handling process and provide reasons and available review routes for relevant decisions.

This Agreement is governed by the laws of the Republic of Cyprus. The courts of Cyprus have exclusive jurisdiction, unless the parties enter a valid written arbitration or alternative jurisdiction agreement and subject to any mandatory rule that applies.

This Agreement and the documents incorporated into it form the entire agreement concerning Supplier services. If a provision is invalid or unenforceable, it will be limited to the minimum necessary and the remainder will continue. Failure to enforce a right is not a waiver.

The Supplier may not assign or transfer this Agreement without prior written consent. The Operator may assign it as part of a reorganisation, financing or business transfer, subject to applicable law. Notices may be delivered through the Supplier account or to the registered email address on a durable medium where required.

The [English] version is the controlling version. No change by the Supplier is effective unless agreed in writing by the Operator.

Sunita Shahi

Owner and sole trader

Registered business name: THAKURI BRAND

Business name registration number: EE 62992 α

Marketplace trademark and brand: SATHUN Global

Trademark application number: 96940

Agiou Ioanni 4, 2nd Floor, Apartment/Office 103

3016 Limassol, Cyprus

Email: shahisunita264@gmail.com

Website: https://www.sathunglobal.com

Telephone: [TELEPHONE]

VAT status: Not currently VAT registered