Payments & Billing Guide

Payments & Refunds

Everything you need to know about payment methods, Stripe-secured transactions, currencies, receipts, taxes, and our 14-day refund policy.

Stripe Secure

PCI-DSS Level 1 certified checkout with 256-bit end-to-end SSL encryption.

Major Cards & Wallets

Visa, Mastercard, Amex, Apple Pay, Google Pay, and Stripe.

14-Day Returns

Shop with confidence with our EU-compliant 14-day return and refund protection.

Transparent Pricing

All applicable taxes and VAT are itemized before you complete your purchase.

Accepted Payment Methods

Processed directly and securely via Stripe. We do not store your payment card numbers.

VISA

Mastercard

AMEX

Stripe

Apple Pay

Google Pay

#1Universal

What payment methods do you accept?

Official Answer

We accept major credit and debit cards and other payment methods displayed at checkout.

Key Details & Guidance:

Supported major cards: Visa, Mastercard, American Express, and Discover.
Mobile wallets and local checkout options (such as Apple Pay, Google Pay) appear automatically where available.
All payments are processed with zero hidden transaction surcharges.

#2Stripe Protected

Is my payment secure?

Official Answer

Yes. Payments are processed securely through Stripe.

Key Details & Guidance:

Industry-standard 256-bit SSL encryption on all checkout communications.
Stripe is certified as a PCI Service Provider Level 1 — the most stringent level of security certification available in payments.
SATHUN GLOBAL never stores your card number, CVV code, or banking credentials on our marketplace servers.

#3Instant Settlement

When will I be charged?

Official Answer

You will be charged when your order is successfully placed.

Key Details & Guidance:

Your card or account is authorized and debited immediately upon clicking the final confirmation button.
You will receive an automated email confirmation and order confirmation screen immediately after successful placement.

#4Multi-Currency

In which currencies can I pay?

Official Answer

Available currencies will be displayed during checkout.

Key Details & Guidance:

Prices can be displayed in your localized currency based on selected shipping destination.
The exact currency and final checkout total are shown before completing payment.
If paying with an international card in a foreign currency, your issuing bank may apply their standard foreign exchange rate.

#5Troubleshooting

Why was my payment declined?

Official Answer

Your payment may be declined by your bank or payment provider. Please check your details or try another payment method.

Key Details & Guidance:

Common causes: 3D-Secure SMS/app verification not completed, temporary bank spending limits, or mismatched billing address.
Check card expiration date, CVV, and available funds.
Try another card, use an alternative wallet (e.g., Apple Pay / Google Pay), or contact your bank to approve the transaction.

#6Digital Invoices

Will I receive an invoice or receipt?

Official Answer

Yes. Your order and payment details will be available in your account.

Key Details & Guidance:

Access your full receipt and order summary anytime under "My Orders" in your user account.
A confirmation summary is also sent automatically to your registered account email.
For B2B wholesale buyers, itemized VAT invoices with supplier details can be retrieved for tax reporting.

#7Transparent Pricing

Are taxes and VAT included in the displayed price?

Official Answer

Applicable taxes and VAT will be shown as part of the order pricing before you complete your purchase.

Key Details & Guidance:

Full cost transparency: product subtotal, shipping fees, and applicable VAT/taxes are calculated dynamically at checkout.
No surprise charges after checkout.
For international cross-border consignments, destination import duties are clarified prior to completing your purchase.

#85–10 Days

How long do refunds take to process?

Official Answer

Refunds are usually processed within 5–10 business days, depending on your payment provider.

Key Details & Guidance:

Once a refund is approved by our compliance team or supplier, it is dispatched through Stripe right away.
Banks and card issuers typically take between 5 to 10 business days to credit the funds back to your account statement.
Refunds are always returned to the original card or payment instrument used for the transaction.

#914-Day Window

What is the return and refund policy?

Official Answer

You can request a return within 14 days, subject to our Returns & Refund Policy and any applicable exceptions.

Key Details & Guidance:

EU consumer cooling-off period & marketplace guarantee: 14 days from delivery receipt to initiate a return.
Damaged, non-conforming, or incorrect items qualify for immediate replacement or full refund.
Read our complete Terms & Conditions for full details and statutory exceptions (e.g. customized or perishable items).

Dedicated Customer Support

Still have questions about a payment or refund?

Our support team and verified suppliers are here to assist you with order payments, billing statements, and refund tracking.

Contact Support View Orders & Receipts Full Marketplace Terms

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