Need quick help? Find answers to the most common questions regarding shopping, shipping, wholesale rates, and returns.
Once your order is confirmed and dispatched by the supplier, you will receive tracking updates in your Orders tab. You can also view real-time status in the "My Orders" section of your account.
Orders can only be modified or cancelled before the supplier begins processing or shipping the package. Please reach out to customer support or message the supplier directly via the Chat tab as soon as possible.
Delivery timelines vary based on the supplier’s origin hub, destination country, and chosen courier. Typical international deliveries range from 5 to 15 business days.
We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe with 256-bit encryption.
Yes, all payment data is tokenized and securely handled by PCI-DSS compliant payment gateways. SATHUN GLOBAL never stores your sensitive credit card credentials.
If you receive a defective, damaged, or incorrect item, you can request a refund or exchange within 14 days of delivery. Please provide photos and your Order ID through the Help Center.
Once approved by the supplier and verified by our compliance team, funds are refunded to your original payment method within 5 to 10 business days.
Verified B2B accounts automatically unlock special tiered wholesale pricing and volume discounts set by suppliers for qualifying bulk purchases.
Select the B2B option during registration. Once verified, wholesale pricing flags and minimum order quantities (MOQ) will automatically display across the marketplace.
Our support team and suppliers are here to assist you anytime.
